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EXPERT ADVICE

Refocus Your Sales Strategy on the Phone Call

When the coronavirus pandemic first hit, telecommunications companies prepared for an uptick in internet use. While they were right to ready themselves, there's been an even larger surge toward a more time-honored device: the classic telephone ...

EXPERT ADVICE

How to Adapt Your Customer Service When Crisis Strikes

Customer service doesn't have to suffer while your company goes through a difficult transition. In fact, 78 percent of consumers said they stopped doing business with a company because of poor customer service. Now is the time to show your most valuable buyers how you'll keep them informed, updated and respected throughout this crisis ...

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